Customer Satisfacation Survey

		Internet Banking
		FlashMeCash
		Old Internet Banking

Gender

Male

Female

Age Group

25 and below

26 - 35

36 - 49

50 and above

Which of these is your main Bank?

Which other Bank(s) do you use apart from your main Bank?

What would make make you close your account in your Bank?

Slow delivery of service

Loss of confidence in main Bank

Not Customer Friendly

If I relocate

Non-availability of loan facility

Poor Branch Network

Frequent system downtimes

Product inadequency

Slow processes

What readily comes to your mind when thinking about the FinBank brand?

24 hours internet Banking access

Excellent Customer Service

Convenient Banking

Delivers on promises

Well Branded & highly visible

Appealing Banking Environment

Speedy Service

Knowledgeable & professional staff

A bank that offers products that suits my needs

Based on what you have heard, seen, and experienced, please rank the following brands according to reliability. Please place a "1" next to the brand that is most reliable, a "2" against the brand that is 'next most reliable', and so on. "10" is the lowest ranking. Remember no two brands can have the same ranking.

1
2
3
4
5
6
7
8
9
10

How would you recommend FinBank to a friend or colleague?

Very Strongly

Strongly

Moderately

Cautiously recommend

Will never recommend